Complaints Handling – Seychelles

This course provides a thorough and practical guide to handling customer complaints in line with the legal and regulatory requirements set by the Seychelles Financial Services Authority (FSA). Covering the Securities Conduct of Business Regulations, the Financial Consumer Protection Act, 2022, and the Financial Consumer Protection (Complaint Handling) Regulations, 2024, the training outlines clear obligations for licensees regarding internal complaint handling units, timelines, appeals, and enforcement actions. Participants will gain actionable insights into setting up compliant policies, managing complaint risks, maintaining accurate complaint registries, and preparing required reports.

This course offers 5 hours of training.